The 2J Commerce office will be closing at 13.30pm on the afternoon of the 22nd December and will reopen as normal on Tuesday 2nd January at 9am.
Please note that Technical Support will be available for Priority 1 and 2 issues (Highest and High in Jira) only during this period via two avenues:
During standard office hours of 09.00 to 17.00 Monday to Friday excluding Bank Holidays, tickets raised in Jira and marked Highest or High will be picked up by the Indian Support team.
These are the days this applies to: Friday 22nd (13.30 - 17.00) + Wednesday 27th + Thursday 28th + Friday 29th
Outside of standard office hours, should a website suffer outage or site failure, tickets raised in Jira and marked Highest or High will be picked up by the 2J 24/7 support team. 2J Commerce will charge a call out fee of £250.00 + Vat for each individual ticket raised outside of standard office hours and marked High or Highest. All time logged on these tickets will otherwise be billed according to client support agreement.
For customers with UKFast hosting please be aware of their emergency helpline over the Christmas period on 0800 230 0032
We'd like to wish all our clients a Very Merry Christmas and a Happy New Year.