A lot of our customers contact us for help on their front-end content. You often find you go in to change/update something on your store, click save, but then when you go to check it on the website, it’s not there. Naturally, you’re going to be concerned about this.

Don’t panic...

The likelihood is, you haven’t done anything wrong. You just need to clear your Magento cache.

When you visit a website, that site is cached in your browser - stored temporarily to speed up load times. This works by the browser only looking for the files that have changed since you last visited the site, which reduces bandwidth on both the viewer’s and server’s side.
As important as having the cache there in a browser is, it’s also important to have the cache cleared every so often to clear up your space and to remove old stored websites you won’t visit frequently, or ever again. It’s also useful to clear it every so often just incase a fresh version of the changes has not been correctly downloaded the next time you visit a page. This is particularly important for sites you visit two or three times a day - mainly your own.

Magento Cache is quite similar to this - having it enabled makes things faster in the backend. But if you’ve made a lot of changes all after the other and then saved to see it on the front end, it may not all appear at once, because a previous version has been cached.
This is the most common reason as to why a change might not be appearing on the front end of your website, when you can see it in the admin, so it’s worth noting how to clear it as a first pass as fixing the problem.

For Magento 2:

  1. Log into your Magento Admin
  2. Go to system on the left hand menu
  3. Go to Cache Management under Tools
  4. You can flush the whole cache, but it is advised that you only refresh the individual cache types you have been editing, e.g. the layout of the blocks html.
  5. You can then refresh the Magento cache for items with the Magento tag alone and flush the storage cache for all items.
The Cache Management link is located under Settings > Tools.

The Cache Management link is located under Settings > Tools.

You can select individual cache types, or Flush all.

You can select individual cache types, or Flush all.

For Magento 1:
Log into your Magento Admin
Go to System in the nav bar and select Cache Management from the dropdown.
Click the ‘flush Cache Management’

Where possible, find the individual element you need to refresh, and flush just that section. This will help with the speed of your site.

If you’ve made changes to do with your product pricing, you may need to re-index, which we will cover in our next article, so stay tuned.

Not fixed the problem? You may need to talk to your development team. We offer support contracts to suit all budgets. Talk to us today.

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